ibcbet Privacy Policy for Malaysian Players

Introduction

This Privacy Policy explains how ibcbet ("we", "us" or "ibcbet") handles personal information relating to individuals who access, register with or otherwise use the ibcbet website and associated services. It applies to all users, including visitors based in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam and elsewhere in Malaysia, as well as any eligible users accessing from other permitted locations.

By creating an account, making a deposit or otherwise engaging with ibcbet, you acknowledge that you have read this Privacy Policy and understand how your information will be used. If you do not accept these practices, you should not use ibcbet. This policy should be read together with the Terms & Conditions and Responsible Gambling information published on this website.

Definitions

Information We Collect

ibcbet may collect personal data in the following categories, depending on the functions a user accesses:

We do not knowingly collect sensitive personal data beyond what is necessary for identity verification, age confirmation and lawful fraud prevention.

Purposes of Data Processing

Personal data collected by ibcbet is used for the following purposes:

• Creating and managing player accounts, including login authentication and access control.
• Verifying that users meet the minimum age requirement of 21 years and satisfy applicable eligibility conditions.
• Processing MYR deposits and withdrawals through available Malaysian payment methods such as Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank or Hong Leong Bank.
• Settling wagers, crediting winnings and maintaining accurate account balances.
• Conducting KYC, identity, payment ownership or source-of-funds checks where required.
• Communicating important account updates, transaction confirmations or service notices.
• Detecting, investigating and preventing fraud, misuse, money-laundering or other unlawful activity.
• Complying with applicable legal, regulatory or contractual obligations.
• Analysing anonymised or aggregated usage patterns to improve platform performance and information quality.
• Administering responsible gambling controls including self-imposed limits and exclusion requests.

Legal Basis for Processing

ibcbet processes personal data on one or more of the following grounds, depending on the specific activity:

• Contractual necessity: Processing required to register an account, settle a bet or process a payment.
• Legal obligation: Processing necessary to satisfy identity verification, fraud prevention or record-keeping requirements under applicable law.
• Legitimate interest: Processing conducted for security monitoring, fraud detection and aggregated platform improvement, where these interests are not overridden by a user's rights.
• Consent: Where a user provides specific consent for a purpose, such as receiving optional service communications.

Payment Data and MYR Transactions

When a user initiates a deposit or withdrawal, ibcbet may collect and retain the payment method reference, amount in MYR, processing timestamp and transaction status. Full payment card numbers or e-wallet PINs are not stored by ibcbet. Where a transaction involves a third-party payment provider such as an FPX gateway or a participating Malaysian bank, that provider's privacy terms also govern the processing of data at their end.

Users should confirm that the payment account details provided at the time of registration remain current and in their own name. Discrepancies between account identity and payment ownership may delay or prevent withdrawal processing until supporting documentation is reviewed.

Cookies and Technical Data

ibcbet may use cookies, session tokens and similar technologies to maintain account sessions, recognise returning visitors and understand how the website is navigated. This technical data helps ibcbet identify performance issues, improve page layouts and ensure that security controls function correctly.

Essential cookies are necessary for the platform to function. Analytical cookies may be used to understand aggregated user behaviour. Users may be able to adjust cookie preferences through their browser settings; however, disabling essential cookies may affect account access or functionality.

Technical data collected automatically — such as IP addresses, device identifiers and browser characteristics — is used for security, fraud prevention and basic access logging. This data is not used to identify individual users beyond what is needed for the purposes described in this policy.

Data Sharing and Disclosure

ibcbet does not sell personal data to third parties for commercial marketing purposes. Personal data may be shared in the following limited circumstances:

• Service providers: Organisations that process data on ibcbet's behalf for payment processing, identity verification, customer support, fraud detection or platform hosting, subject to appropriate data-protection obligations.
• Payment networks: Malaysian bank partners, FPX operators, DuitNow, e-wallet providers and other financial institutions involved in processing a user's transactions.
• Legal and regulatory: Disclosure to law enforcement, regulatory bodies or courts where required by applicable law, a valid legal process or to protect the rights and safety of ibcbet or third parties.
• Business transfers: In the event of a merger, acquisition or asset transfer, personal data held at the time may form part of the transferred assets, subject to applicable notice requirements.

Any service provider engaged by ibcbet is required to handle personal data in a manner consistent with this Privacy Policy and applicable data-protection standards.

Data Retention

ibcbet retains personal data for as long as necessary to fulfil the purposes described in this policy, to maintain an active account, to comply with legal or regulatory retention obligations, or to resolve disputes and enforce agreements.

Transaction and betting records may be retained for an extended period where required by applicable financial or anti-money-laundering rules. When data is no longer needed for any applicable purpose, it will be deleted or anonymised using reasonable processes. Users who request account closure should be aware that some data may be retained beyond closure for compliance or legal purposes.

Security Measures

ibcbet applies technical and organisational measures to protect personal data against unauthorised access, loss, alteration or disclosure. These measures include access controls, encryption of sensitive data in transit and periodic reviews of security practices.

No electronic storage or transmission method is entirely risk-free. Users also play an important role in protecting their own data. This includes choosing a strong, unique password for the ibcbet account, avoiding login from public or shared devices, not disclosing credentials to another person and reporting any suspected unauthorised access promptly.

User Rights

Subject to applicable law and identity verification, users may have the following rights in relation to their personal data held by ibcbet:

• Access: Request a summary of personal data held in connection with an ibcbet account.
• Correction: Request correction of inaccurate or incomplete personal data.
• Deletion: Request deletion of personal data, subject to legal retention obligations and outstanding account matters.
• Restriction: Request that certain processing be paused while a query is being resolved.
• Portability: In applicable circumstances, request a structured copy of data provided directly by the user.
• Objection: Object to processing based on legitimate interest, subject to applicable grounds.
• Withdraw consent: Where processing relies on consent, withdraw that consent without affecting prior lawful processing.

Requests should be submitted in writing to the ibcbet support team with sufficient detail to identify the account. ibcbet will respond within a reasonable period and may request identity verification before processing a data request.

Children and Age Verification

ibcbet is intended solely for eligible players aged 21 and above. We do not knowingly collect personal data from individuals below this age threshold. Where there is a reasonable basis to believe that a registered user is below the minimum age, the account may be suspended and data reviewed in accordance with our KYC process.

Changes to This Privacy Policy

ibcbet may update this Privacy Policy from time to time to reflect operational changes, regulatory developments or improvements to security practices. The effective date at the top of this page indicates the version currently in force. Continued use of ibcbet after a revised policy has been published constitutes acceptance of the updated terms.

Where changes are material, ibcbet will make reasonable efforts to notify affected users before the change takes effect. Users are encouraged to review this page periodically to remain informed about how personal data is handled.

Contact Us

Privacy-related enquiries, data access requests and concerns about this policy may be directed to the ibcbet support team using the details below. Users should include sufficient account information to allow the query to be identified, but must not include passwords or one-time verification codes in any message.

Website email: [email protected]

The address above is provided as plain text for reference only. ibcbet support will never request a password or OTP by email or any other channel. Responses to privacy enquiries will typically be provided within a reasonable period, subject to the volume and complexity of the request.